UPDATE: March 2, 2018: Since issuing a safety warning regarding their after 107 customers filed reports complaining of overheating and melting, Instant Pot has issued a voluntary recall on . The company is recalling five specific batches of its multicooker, which were sold exclusively at Walmart. They're also offering replacements for the 104,000 units that pose a fire hazard.
Both the brand and the U.S. Consumer Product Safety Commission (CPSC ) are recommending that customers return the multicooker to their local Walmart store or Double Insight, the company that produces the item, for a free return shipping label. "Consumers should immediately stop using the recalled multicookers, unplug the unit, and return it to Walmart to receive a free replacement," the .
To learn more about the recall or to receive your replacement, you can call Double Insight at 888-891-1473 or visit .
ORIGINAL ARTICLE: Feb. 28, 2018: , you're not going to like this news: Some Instant Pot appliances have been overheating and melting, leading the company to issue a new safety warning.
Instant Pot recently alerted customers on that they should stop using their multicookers if they have certain versions, after customer reports of machines melting and overheating. "We are asking all our customers with a from batchcodes 1728, 1730, 1731, 1734, and 1746 to immediately stop use of the product," the message reads. To find the batchcode on your Instant Pot, check the bottom right of the silver label on the bottom of your cooking device.
While there's been no official recall announced by the company, they are warning customers to check their appliances and report any issues in an effort to ensure safety. Instant Pot has not yet announced specific plans to reimburse customers or replace the products, but they are working with the U.S. Consumer Product Safety Commission.
The brand issued a statement to confirming its commitment to safety and quality, and explaining that it plans to provide customers with refunds soon:
"We are working as quickly as possible while ensuring we respect the CPSC process. We can assure you, you will soon receive instructions on how to receive a free replacement Gem 65 8-in-1 Multicooker. In the meantime, we again ask that you stop using your Gem 65 8-in-1 Multicooker. We anticipate receiving additional information soon, and we will provide an update regarding replacement products as soon as possible."
But, according to feedback on the original Facebook post, several customers are frustrated over the company's slow response and lack of communication. "It's not a few customers," one wrote. "There are countless people who have been waiting months since receiving this message as an email."
Other unhappy owners want the company to make the next steps clear. "You are posting the same form letter you send when anyone asks what the next step is," another wrote. "It was a few weeks, weeks ago. Stop resetting the clock and make this right."
In the meantime, if you have a Gem 65 8-in-1 Multicooker, it's important you check the batchcode on the underside, and if it's marked 1728, 1730, 1731, 1734, or 1746, you should unplug it and stop using it for good, and call the company at 800-828-7280 with any questions.